All DEFF Design products are handcrafted by experienced artisans in our workshop located in Bursa, Türkiye.

We use only genuine leather materials, and every item undergoes a strict quality control process before production and shipping.

Products in stock are typically shipped within 1–3 business days.

For personalized or custom-made items, this period may extend up to 5 business days, depending on production volume.

Once your order is shipped, you will automatically receive an email notification with tracking details.

For all domestic orders within Türkiye over ₺1,500, shipping is free of charge.

For orders below this amount, a flat shipping fee will be displayed at checkout.

Yes, every order is carefully prepared and delivered in minimal, elegant DEFF Design packaging.

You may request gift wrapping by leaving a note in the “Order Notes” section at checkout.

Additionally, digital gift cards are available for purchase — a perfect choice for your loved ones.

Payments are processed securely through the Shopify infrastructure.

We support trusted payment methods including Visa, MasterCard, Troy, bank transfer (EFT/wire), and Shopier.

Your card information is never stored on our systems under any circumstances.

Yes. DEFF Design is protected by SSL certification and 256-bit encryption technology.

All payments are processed through Shopify’s secure payment infrastructure, ensuring complete transaction safety.

An electronic invoice (e-invoice) is generated for every order.

You will receive your invoice via email once your order is confirmed.

Upon request, a printed invoice can also be included in your package.

Yes, all of our products are made from 100% genuine leather.

Because we use naturally textured hides, each item may have unique variations in grain and tone — making every DEFF Design piece truly one of a kind.

Yes, selected products can be personalized with names, initials, or dates.

The personalization option is clearly indicated on the product page.

This service is free of charge, but please note that personalized items cannot be returned or exchanged.

You may return any unused product in its original packaging within 14 days from the date of delivery.

For detailed information about the return procedure, please visit our Return & Refund Policy page.

Once the returned item is received, it will be inspected within 7 business days.

After approval, your refund will be issued to your original payment method within 10 business days.

Yes, we offer international delivery to selected countries.

International shipping costs and delivery times are automatically calculated at checkout.

When your order is shipped, you will receive an email notification with tracking details.

You can also track your order status using your order number on our Shipping & Delivery page.

For any questions, returns, or personalization requests, please contact us:

Email: info@deffdesign.com

Address: Esentepe Mahallesi, Dinlendi Sokak No: 5 B/C, Nilüfer, Bursa, Türkiye

Yes. You can follow and contact us directly through our social media channels:

Instagram: @deffdesign

Keep your genuine leather products away from direct sunlight and humidity.

Clean them with a soft, damp cloth — do not use chemical cleaning agents.

Apply a leather conditioner once or twice a year to maintain flexibility and extend the product’s lifespan.